Shipping & Return Policy
Shipping Information
We process all orders within 1–3 business days after payment confirmation. Delivery time may vary depending on your location.
- Inside Dhaka: 2–4 business days
- Outside Dhaka: 3–7 business days
Once your order is shipped, you will receive a confirmation message with tracking details (if available). Please ensure your delivery address and contact information are accurate. We are not responsible for delays caused by incorrect information or courier service issues.
Shipping Charges
Shipping charges vary by location and will be shown at checkout. Free shipping offers, if available, will be mentioned on the website.
Return & Exchange Policy
If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 48 hours of delivery.
Eligible for Return/Exchange:
- Wrong product delivered
- Damaged or defective product
- Size or color mismatch (for eligible items)
Not Eligible for Return/Exchange:
- Used or washed items
- Products with removed tags, stains, damage, or perfume smell
- Sale or clearance items
Return Process
- Contact us within 24 hours of delivery.
- Provide your order number and clear photos of the issue.
- Once approved, send the item back to our return address.
- After inspection, we will process an exchange or store credit.
Refund Policy
We do not offer cash refunds. Customers may receive an exchange or store credit after the returned item is approved.